Frequently asked questions
What size are your socks?
We consider our socks to be 'one size fits all' but they would fit sizes 6-11 best.
What are your socks made from?
Our socks are a blend of cotton 75%, polyester 20% and spandex 5%. We find this gives the right mix of comfort and durability.
What charities will you be donating to?
We hope to give back to all the charities and organisations that have helped Flynn over the years. Initially we donated $1 from each sale to the Southland Down Syndrome Support Group, then to Riding for the Disabled and Conductive Education. We have also purchased DVDs and Playstation games for the childrens ward at Southland Hospital. Our latest promotion is $1 from sales over March & April 2021 will be donated to Ruru School, Invercargill - this promotion was celebrating our 3rd birthday and World Down Syndrome Day March 21st!
The designs I like are out of stock. Will you be getting more in?
We have been overwhelmed by the sales since we launched in March 2018. We are constantly getting more stock and new designs in so keep an eye on our website and social media pages for updates to ensure you don't miss out. If there is a particular style of sock you would like to see or wish to be restocked then send us a message to let us know.
How much are your socks?
Our socks are $10 per pair. Keep an eye out for our discount codes to save money when spending over certain amounts.
How long will it take to get my order?
Orders are packaged at least once a week. If something is urgent please email us and we can send it as soon as possible. Fastway normally take between 3-5 business days depending on where you are in New Zealand.
Do you ship outside of New Zealand?
Yes we also ship to Australia for NZ$15.
How much is shipping?
We charge a flat rate of $6 residential or $8 for rural delivery anywhere in New Zealand and $15 to Australia.
Do you provide refunds?
We only provide refunds for faulty items. A refund is provided if a replacement is not possible and a credit is unacceptable.
I've been sent the wrong socks, what do I do?
Sorry about this! Please message us on Facebook or email firstname.lastname@example.org so we can assist you with a replacement item or refund.