Question 1

What size are your socks?

Accepted Answer

We consider our socks to be 'one size fits all' but they would fit sizes 6-11 best.

Question 2

What are your socks made from?

Accepted Answer

Our socks are a blend of cotton 75%, polyester 20% and spandex 5%. We find this gives the right mix of comfort and durability.

Question 3

What charities will you be donating to?

Accepted Answer

We hope to give back to all the charities and organisations that have helped Flynn over the years. Initially we donated $1 from each sale to the Southland Down Syndrome Support Group, then to Riding for the Disabled and Conductive Education.  We have also purchased DVDs and Playstation games for the childrens ward at Southland Hospital.  $1 from sales over March & April 2021 was donated to Ruru School, Invercargill - this promotion was celebrating our 3rd birthday and World Down Syndrome Day March 21st!  We have also donated numerous pairs of socks for local charities to raffle with all proceeds going to them ex: Pink Ribbon Day & Southland Charity Hospital.

Question 4

The designs I like are out of stock. Will you be getting more in?

Accepted Answer

We are constantly getting more stock and new designs in so keep an eye on our website and social media pages for updates to ensure you don't miss out.  If there is a particular style of sock you would like to see or wish to be restocked then send us a message to let us know.

Question 5

How long will it take to get my order?

Accepted Answer

Orders are packaged at least once a week. If something is urgent please email us and we can send it as soon as possible. Aramex (our courier of choice) normally take between 3-5 business days depending on where you are in New Zealand.

Question 6

How much is shipping?

Accepted Answer

We charge a flat rate of $6 residential or $8 for rural delivery anywhere in New Zealand and $15 to Australia.

Question 7

Do you ship outside of New Zealand?

Accepted Answer

Yes we also ship to Australia for NZ$15.

Question 8

Do you provide refunds?

Accepted Answer

We only provide refunds for faulty items. A refund is provided if a replacement is not possible and a credit is unacceptable.

Question 9

I've been sent the wrong socks, what do I do?"

Accepted Answer

Sorry about this! Please message us on Facebook or email flynnssox@gmail.com so we can assist you with a replacement item or refund.

Question 10

How should I wash and dry my Flynns Sox?

Accepted Answer

We suggest air drying your socks (avoid using the dryer) to ensure no shrinkage occurs. While we do quality check our socks, cotton in general is prone to shrinking when exposed to high heat levels.

FAQ